Frequently Asked Questions
We’ve put together some of the most commonly asked questions from our customers.
If you don’t find an answer to your question please get in-touch with our team.
In the event that you can not locate your greeter, in the first instance please telephone the greeter on the number provided by us via email the day before service.
If you are still unable to contact your greeter please call +44 (0) 333 305 0000 for assistance.
All our staff display appropriate ID. The greeter will usually be holding an iPad or paper sign showing the lead passenger name or an alias (if we were advised at time of reservation).
Some airports restrict the use of name signs at the arrivals gate. In most cases where this does apply the greeter may send you a SMS with a description of themselves to help you identify them.
We will advise you the mobile telephone number of your assigned greeter in advance of the service date. This usually occurs the day before service.
The greeter or the airport team may make contact with you or your driver in advance of the service to introduce themselves and finalise the meeting arrangements.
At some locations individual greeter information will not be available. In that situation we will advise the duty officer number as an alternative.
In the event that you can not locate your greeter please contact +44 (0) 333 305 0000 for assistance.
We recommend that you bring your booking confirmation email with you when you travel.
Yes. Email us at enquiries@fastrackvip.com for a replacement.