Frequently Asked Questions
We’ve put together some of the most commonly asked questions from our customers.
If you don’t find an answer to your question please get in-touch with our team.
You can find all of our contact details on our contact page.
We require your mobile telephone to enable to greeter to make contact with you. A contact number is required for all services. You may provide contact details of your driver as an alternative for any departure services.
Please be sure to keep us up to date on your whereabouts.
In the first instance please telephone the greeter on the number provided by us via email the day before service.
If you are still unable to contact your greeter please call +44 (0) 333 305 0000 for assistance.
If you miss your flight or are denied boarding then the responsibility and any airline imposed penalties remains with you.
We will advise you the mobile telephone number of your assigned greeter in advance of the service date. This usually occurs the day before service.
The greeter or the airport team may make contact with you or your driver in advance of the service to introduce themselves and finalise the meeting arrangements.
At some locations individual greeter information will not be available. In that situation we will advise the duty officer number as an alternative.
In the event that you can not locate your greeter please contact +44 (0) 333 305 0000 for assistance.