Frequently Asked Questions
We’ve put together some of the most commonly asked questions from our customers.
If you don’t find an answer to your question please get in-touch with our team.
Long flight connections and those that involve two separate flight tickets where guests need to collect and recheck in any baggage will be considered as an arrival + departure service.
This is because guests will need to clear immigration, collect any baggage, exit the airside zone and recheck-in before proceeding through the security and immigration check points to the next flight gate.
We cover many airports across the globe. If you require a service that is not listed, please contact us we may be able to accommodate you.
Our meet and assist services do not replace the requirement to book mobility assistance with an airline
Due to airline and airport restrictions we are unable to book this type of service on your behalf.
Please book any mobility assistance direct with your airline, and advise us at the time of reservation if you have confirmed any mobility assistance with your airline.
Strict rules are in place regarding the handling of Passengers with Reduced Mobility (PRM) . Our greeters are unable to handle or assist directly with any mobility requirement or equipment.
Yes. It would be our pleasure to accommodate the whole family.
Unfortunately not. An adult must accompany all passengers under the age of 18. Some exceptions may be made in certain circumstances. Please contact us to discuss further. Contact