Frequently Asked Questions

We’ve put together some of the most commonly asked questions from our customers.
If you don’t find an answer to your question please get in-touch with our team.

What if I want to make a large group booking
Can I book an electric buggy / golf cart

Buggy availability varies from airport to airport. Kindly refer to the individual airport service descriptions to check if a buggy / golf cart is available at your chosen location. Please note that we cannot guarantee this service.

Can I book a chauffeur service without a meet and assist service

We can only offer our chauffeur car services when booked in conjunction with our meet and assist services.

Can I book a lounge stay without a meet and assist service

Lounge stays are only available when booked in conjunction with our meet and assist services.

I haven’t pre-booked the lounge. Can I chose to use one on the day

Subject to availability your Fastrack VIP greeter may be able to assist in arranging lounge access on the day of service. You will need to pay the lounge directly on the day, the greeters are unable to pay on your behalf.