Frequently Asked Questions
We’ve put together some of the most commonly asked questions from our customers.
If you don’t find an answer to your question please get in-touch with our team.
Health and safety regulations dictate that unfortunately we are not insured to carry your luggage. Security requirements mean that you have to keep your hand luggage with you at all times especially through security checks. At many of the airports we cover a porter service may be available for an additional charge.
We require your mobile telephone to enable to greeter to make contact with you. A contact number is required for all services. You may provide contact details of your driver as an alternative for any departure services.
Please check your spam folder. If you still can’t find your confirmation please contact us on enquiries@fastrackvip.com with as much booking information as possible.
To help the greeter to coordinate the meeting point and time with guests we require driver / ground transport information 24 hours prior to travel.
If no transport details are available, a guest contact number must be provided. This will ensure a smooth transition of the service.
We accept no liability for any service failure if driver contact details or guest contact details have not been provided in advance.
Nothing. As long as you give us a minimum 72 hours notice. Cancellations and changes may be subject to the full service price if appropriate notice is not given.